|Returns & exchange
We sincerely hope that you are completely satisfied with your product/s, however should you receive goods from us that do not meet your expectations for whatever reason, you can return them to us in an unused pristine condition within 21 days for a refund or exchange.
Please email us at firstname.lastname@example.org stating your order number/order date and name & address, together with the reason for the return.
Items should be returned to:
The Old Chapel
PLEASE INCLUDE IN YOUR PARCEL Order Number/Date and Name and Address so that we have all the information necessary to to process your return quickly. We recommend you either obtain a free 'Certificate of Posting' from the Post Office, or send your goods by Recorded Delivery.
Please ensure you wrap your parcel up carefully to prevent damage on the return journey. The goods will remain your responsibility until it has been signed for at the returns address. We cannot accept responsibility for returns lost or damaged in the post.
PLEASE NOTE: KINDLY DO NOT SEND ITEMS WITHOUT CONTACTING US FIRST.
The goods must be returned to us unused and in its original condition for a refund. If unwanted goods are not re-saleable then we cannot provide a refund.
We will normally process your refund to your credit/debit card or paypal account within 7 working days of its receipt, or will despatch to you an alternative where agreed.
Delivery charges, return postage and gift wrapping/gift message charges are non refundable unless the goods are faulty
REFUND OF PERSONALISED ITEMS We regret that we cannot refund goods which are personalised, made to order or customised in any way unless they are faulty. Before ordering a personalised item please satisfy yourself fully that the gift is what you require. Please also be sure that you are able to provide the necessary information and approvals (as required) within your deadline for delivery. If you have any concerns, please do not hesitate to contact us for more information and. Once work begins, and regardless of whether the item has been delivered, we cannot refund your order.
FAULTY GOODS In the unusual event that your product is faulty or was damaged in transit, you must inform us by emailing us at email@example.com within three working days of receipt of the product.
On receipt of the faulty goods we will send you a replacement or provide you with a refund. We will also reimburse your return postage costs for Royal Mail 1st Class Recorded Delivery or equivalent. We do not refund Royal Mail Special Delivery or courier costs unless agreed by us via email prior to the return. Please obtain a proof of your postage costs so that we can refund the correct amount.
We will normally process your refund to your credit/debit card or paypal account within 7 working days of its receipt or provide a replacement where agreed.
This returns policy does not affect your statutory rights.